TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rowlee Wine’s relationship with you in the context of this website.

The term ‘Rowlee Wines’ or ‘Rowlee’ or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

Our organisation is Rowlee Wines Pty Ltd, ABN 66 166 372 069.

TERMS AND CONDITIONS OF USE

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

WINE-SPECIFIC CONDITIONS

It is illegal for us to sell alcohol to persons under 18 years of age. By entering and confirming payment details in our shopping area, you are certifying that that you are 18 years of age or older.

All reasonable steps will be taken to ensure your wine is delivered in satisfactory condition. We will replace or refund you for any bottle of wine that is damaged, flawed or deemed unsatisfactory. Should your wine not arrive in acceptable condition, please contact us within 5 working days. The original shipping and handling charges are not refundable.

Vintages are subject to change. In the event that we have run out of an item that you have ordered we will let you know by email or telephone before dispatch of stock. Customers have the option to confirm, cancel or modify their order at this time.

Rowlee accepts that on rare occasions wine can be “faulty”. If a customer considers a wine to be ‘faulty’, we are happy to replace or credit the amount of the purchase, within reason.

PAYMENT

Online orders are by credit card only. We accept Visa and MasterCard and AMEX.

No obligation to sell the goods will arise until we accept your order and receive payment.

PRICE

All prices are quoted in Australian Dollars (AUS$) and include GST, and are subject to change.

In certain circumstances we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on our site.

The quoted price does not include the delivery and handling fee (if applicable) in respect of each order. The total amount payable is the price for each of the goods, together with the applicable delivery and handling fee.

COUPON CODES

Please note that all promotional coupon codes we provide are for use exclusively in our online store.

MINIMUM PURCHASE

All wines are sold by the half dozen or dozen (6 bottles or multiples of 12).

DELIVERY, RETURNS & CANCELLATIONS

All reasonable steps will be taken to ensure your wine is delivered in satisfactory condition. We will replace or refund you for any bottle of wine that is damaged, flawed or deemed unsatisfactory. 

Should your wine not arrive in acceptable condition within 7 working days please contact us. 

Original shipping and handling charges are not refundable.

Rowlee accepts that on rare occasions wine can be faulty. If a customer considers a wine to be faulty, we are happy to replace or refund the amount of the purchase, within reason.

Vintages are subject to change. In the event that we have run out of an item that you have ordered we will advise you by email or telephone before dispatch of stock. The customer has the option to confirm, cancel or modify their order at this time.

For questions regarding our returns policy please contact us at info@rowleewines.com.au